Website Taurus BPO Services
A voice process refers to roles in customer service, sales, or support where communication is done primarily through phone calls or voice-based platforms. These roles are common in Business Process Outsourcing (BPO) companies, call centers, or customer service departments.
Types of Voice Processes:
1. Inbound Voice Process
Agents handle incoming calls from customers.
Examples: Customer support, order assistance, complaint resolution.
2. Outbound Voice Process
Agents make calls to customers or prospects.
Examples: Telemarketing, sales, payment reminders, survey collection.
3. Blended Voice Process
A combination of inbound and outbound calls.
Examples: Customer support with occasional sales calls.
Key Skills for Voice Process Roles:
Communication Skills: Clear and fluent speaking, active listening, and proper tone.
Language Proficiency: Knowledge of the language(s) required for the process, often English.
Problem-Solving: Ability to quickly address customer queries and resolve issues.
Patience and Empathy: Essential for handling complaints or difficult customers.
Technical Knowledge: Familiarity with tools like CRM software and call-handling systems.
Time Management: Efficiently handling calls and managing customer queries.Benefits of a Voice Process Job:
Opportunity to improve communication skills.
Exposure to different cultures and customers.
Clear career growth pathways, e.g., from agent to team leader to manager.
Potential incentives for meeting performance targets.If you’re considering working in a voice process, it’s crucial to have a confident and professional voice, adaptability, and a customer-first mindset. Let me know if you’d like more specific guidance or preparation tips!
To apply for this job email your details to hr@careergrowthassociates.com
