Website Autosense Pvt Ltd
A voice process refers to roles in customer service, sales, or support where communication is done primarily through phone calls or voice-based platforms. These roles are common in Business Process Outsourcing (BPO) companies, call centers, or customer service departments.
Types of Voice Processes:
1. Inbound Voice Process
Agents handle incoming calls from customers.
Examples: Customer support, order assistance, complaint resolution.
2. Outbound Voice Process
Agents make calls to customers or prospects.
Examples: Telemarketing, sales, payment reminders, survey collection.
3. Blended Voice Process
A combination of inbound and outbound calls.
Examples: Customer support with occasional sales calls.
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